410-761-5050
6710 Ritchie Hwy, MD 21061
410-761-5050

FAQ

Store FAQ’s

Where Are You Located?

We are located at 6710 Ritchie Hwy suite b/c, Glen Burnie, MD 21061, in the same shopping center as Noodles & Company, Tropical Smoothie Cafe, and UPS. WE ARE NO LONGER LOCATED AT LA FONTAINE BLEUE.

Do I Need An Appointment?

Walk-ins are always welcome, however, we do recommend scheduling an appointment as we cannot guarantee the help of a consultant. Cameo is a small, family-owned business with expert consultants to give you personalized 1 on 1 attention and assist you with trying on dresses. Therefore we cannot guarantee the attention and service that we strive to deliver without an appointment. Additionally, you will not be able to try on dresses without a consultant.

Is It Possible To Shop Without A Consultant?

We know you may appreciate shopping independently, however, a consultant will be nearby at all times to assist you in trying on dresses and answering any questions.

Can I Come Browse To See If Anything Catches My Eye?

You are welcome to come to look around, however, we do recommend browsing our website first then making an appointment when you are ready to try things on. Many of our dresses are covered in protective bags, therefore just looking at them on the rack will not give you a good idea of what they actually look like. Likewise, dresses look radically different on your body than on the hanger, so you never really know until you try it on!

Why Do I Have To Pay A Deposit To Book A Saturday Bridal Appointment?

Saturday appointments are very popular, therefore we charge a small fee to book your fitting room and guarantee your time with a consultant. We will also have dresses pulled out that are specific to your unique wants.

A Saturday appointment fee was not always necessary, however, COVID brought forth a new set of restrictions that we had to follow. Due to capacity limits, we had to find a way to give serious brides an opportunity to find their dream dresses in a safe environment.

The deposit is non-refundable, however, it goes towards any purchase you make (dress, veil, headpiece, etc).

If you are not comfortable paying this fee, weekday appointments are always FREE.

I Have An Appointment, But What If I Find A Dress Somewhere Else Or Want To Cancel?

We understand! Just please call us and let us know if you no longer plan on attending a scheduled appointment time. We won’t be mad that you found your dream dress somewhere else, but we will be upset if you ghost on an appointment that could have gone to another customer.

My Wedding Was Cancelled. Do I Still Need To Pay For My Dress And / Or Pick It Up?

Yes. You must pay your remaining balance and pick up your dress by the original date of the wedding, no exceptions. The receipt you sign at the time of purchase is a contract that states you agree to these terms.
If you do not have the funds to pay off the balance, we will work with you to create a payment plan.
If you are physically not able to pick up the dress, we will be happy to ship it to you with a shipping fee.

Can I Return Or Exchange My Dress?

All purchases are final and non-refundable, as indicated on the bottom of the receipt that you sign at the time of purchase.

Do You Sell Shoes?

No, we do not sell shoes.

Can I Bring Food Or Drink With Me?

We want to eliminate any risk of damaging the dresses, so we ask that you please leave all food and drink at the front desk.

Do I Have To Pay In Full When I Purchase?

No, we require a deposit of 50% at the time of purchase.

Do You Offer Special Discounts? i.e. Senior, Military, Etc.

Cameo has been a one-stop shop for brides since 1972 helping generation after generation find their dream wedding gown. We believe that everyone deserves to feel beautiful in their own perfect dream dress and no one should have to break the bank to celebrate their love. For this reason, we price our merchandise very fairly and even offer payment plans to anyone who needs it, so a discount is not necessary.

Are Men Allowed In Your Store?

We don’t discriminate! Tuxedo rentals are one of the services we offer, so male guests are more than welcome in our salon. That being said, we understand that some ladies may not be comfortable as they are changing and trying on dresses, so we make every attempt to maintain the privacy of our guests.

Dress FAQ’s

Do You Sell Flower Girl Dresses?

We do not sell flower girl dresses.

Do You Carry Petite Or Plus Sizes?

Yes! We have a range of sample sizes available for bridal gowns, bridesmaids, and mother’s.

The Sample Size Doesn't Fit Me, How Will You Know What Size I Need?

Prior to ordering a dress we always take your measurements and look at the designer’s size chart to determine what size you will need.

Do You Rent Or Buy Wedding Gowns?

No. We only sell brand new merchandise.

Do You Sell Off The Rack?

We do sell off the rack upon request or in the case of one-of-a-kind dresses. Typically we like to look over the dress before you take it with you to resolve any potential issues i.e.: loose beads, missing hooks, stains, etc., however, we will sell fully as-is if necessary.

What Is The Dress Delivery Timeline?

Wedding gowns take an average of 6 months to arrive. Bridesmaids and mom’s gowns take around 3-4 months. Try to keep this in mind to avoid paying additional rush fees.

Why Do You Only Have One Of Each Sample Size?

We would love to have every single size of every single sample style, but think of how large our shop would need to be to accommodate all of those dresses!

Why Don't You Carry All The Styles From Your Designer's Collections?

Again, we would love to have every single dress in store for you to see and try on, but it would literally be hundreds of thousands of dresses in total from every designer!

Why Don't You Have This Dress? I Saw It On Your Website.

Our bridal gown and bridesmaids webpages are links to the websites of the designers we carry, therefore once you click the link, you are no longer on our website. We do not have a sample of every single gown the designer’s carry, as it would end up being hundreds of thousands of dresses.

Why Do I Need To Pick Up My Dress If The Wedding Isn't For a While?

We simply do not have the space to accommodate your gown long term, as it is essentially in storage until the wedding. You may bring your dress back at the time of alterations.

Can I Put A Dress On Hold?

We can only hold a dress until the end of that business day.

Can You Take My Measurements Even If I'm Not Ordering A Dress?

We only take your measurements once you pick out the dress that you plan to order. A small fee is charged if you want your measurements taken without a purchase.
Keep in mind: Every designer has a different size chart they go by, so your size will vary!

Can You Order A Dress For Me To See In Store?

No. We cannot order a dress simply for you to come see it in store. Dress orders are placed once a deposit of 50% or more is put forth.

Bridal FAQ’s

How Long Will My Appointment Be?

The short answer is: as long as you need! Every bride is different, so we try to accommodate everyone’s unique wants and needs. We want you to find your dream dress!
That said, please remember to be respectful of your consultant’s time. They are working by your side the entire time zipping, clipping, pulling dresses, and answering all your questions. If you feel yourself getting tired or burnt out, do not be afraid to speak up! We would rather you be honest about your thoughts and feelings than trying to guess what’s on your mind.

How Many Guests Can I Bring?

You may bring up to 4 guests with you while bridal gown shopping. More than 4 guests may be permitted with special approval from the manager.

Who Should I Bring With Me To My Appointment?

Beware of bridal crew bullies! Family and friends can often be your worst critics when shopping for a dress and can confuse you about what you like. Generally, the fewer people the better. Bring whoever is going to surround you with the most positivity and comfort. If that means shopping solo, so be it. Remember this is your day! – “Don’t take criticism from someone you wouldn’t accept advice from.”

Why Is My Bridal Size Different Than My Normal Size?

Bridal and other formal gowns tend to run 2 sizes smaller than the usual ready to wear clothing you buy due to outdated sizing charts.
Please remember that it is just a number and does not reflect how beautiful you look and certainly should not impact how you feel!

Alterations FAQ’s

Do You Do In House Alterations?

Yes we do!

Why Are Alterations Paid In Cash Or Money Order Only?

Alteration money goes directly to our seamstress and she does not have a card reader.

Are Alterations Included In The Price Of The Dress?

No, simply because alterations vary depending on who is wearing the dress. Alteration fees are specific to the time and effort it will take to complete.

How Much Time Should I Allow For Alterations?

You should plan on getting fitted about 6 to 8 weeks before the event. This allows plenty of time for the seamstress to complete it, but it also allows for any additional adjustments to be made way before the wedding day so you are not stressing out at the last minute.

Do You Accept Outside Alterations?

We do alter dresses not purchased at our salon, however you must first consult with the seamstress to determine if alterations will be possible.

Why Do I Need Alterations If You Took My Measurements To Order?

The dress is not being custom-made for your body. We measure your bust, waist, and hips, then match the measurements up with the designer’s size chart to determine what size you will need.
When looking at the size chart, we are accommodating the LARGEST part of your body. For example: Say your bust is falling into a 14, but your waist and hips require an 18. You may find that the top is now loose on you, but that is necessary to make sure that you can breathe and walk in your dress! It is always easier to take in dresses where needed than it is to release them!