FAQ

We are located at 6710 Ritchie Hwy suite b/c, Glen Burnie, MD 21061, in the same shopping center as Noodles & Company, Tropical Smoothie Cafe, and UPS. WE ARE NO LONGER LOCATED AT LA FONTAINE BLEUE.

Walk-ins are always welcome, however, we do recommend scheduling an appointment as we cannot guarantee the help of a consultant. Cameo is a small, family-owned business with expert consultants to give you personalized 1 on 1 attention and assist you with trying on dresses. Therefore we cannot guarantee the attention and service that we strive to deliver without an appointment. Additionally, you will not be able to try on dresses without a consultant.

We know you may appreciate shopping independently, however, a consultant will be nearby at all times to assist you in trying on dresses and answering any questions.

You are welcome to come to look around, however, we do recommend browsing our website first then making an appointment when you are ready to try things on. Many of our dresses are covered in protective bags, therefore just looking at them on the rack will not give you a good idea of what they actually look like. Likewise, dresses look radically different on your body than on the hanger, so you never really know until you try it on!

We do this to reserve your fitting room and book time with one of our professional consultants. Our consultants work hard to give you their undivided attention and share their expertise with you.
Failing to show up to a scheduled appointment without notice hurts our family owned business as we have turned down other potential customers that could have booked your appointment slot. 
A credit card on file works as an incentive for customers to show up to their scheduled appointment time. You will not be charged the $50 unless you fail to show up to your appointment or notify us of a cancellation within 48 hours.

We understand! Just please call us and let us know if you no longer plan on attending a scheduled appointment time. We won’t be mad that you found your dream dress somewhere else, but we will be upset if you ghost on an appointment that could have gone to another customer.

Yes. You must pay your remaining balance and pick up your dress by the original date of the wedding, no exceptions. The receipt you sign at the time of purchase is a contract that states you agree to these terms.
If you do not have the funds to pay off the balance, we will work with you to create a payment plan.
If you are physically not able to pick up the dress, we will be happy to ship it to you with a shipping fee.

All purchases are final and non-refundable, as indicated on the bottom of the receipt that you sign at the time of purchase.

No, we do not sell shoes.

We want to eliminate any risk of damaging the dresses, so we ask that you please leave all food and drink at the front desk.

No, we require a deposit of 50% at the time of purchase.

Cameo has been a one-stop shop for brides since 1972 helping generation after generation find their dream wedding gown. We believe that everyone deserves to feel beautiful in their own perfect dream dress and no one should have to break the bank to celebrate their love. For this reason, we price our merchandise very fairly and even offer payment plans to anyone who needs it, so a discount is not necessary.

We don’t discriminate! Tuxedo rentals are one of the services we offer, so male guests are more than welcome in our salon. That being said, we understand that some ladies may not be comfortable as they are changing and trying on dresses, so we make every attempt to maintain the privacy of our guests.

We do not sell flower girl dresses.

Yes! We have a range of sample sizes available for bridal gowns, bridesmaids, and mother’s.

Prior to ordering a dress we always take your measurements and look at the designer’s size chart to determine what size you will need.

No. We only sell brand new merchandise.

We do sell off the rack upon request or in the case of one-of-a-kind dresses. Typically we like to look over the dress before you take it with you to resolve any potential issues i.e.: loose beads, missing hooks, stains, etc., however, we will sell fully as-is if necessary.

Wedding gowns take an average of 6 months to arrive. Bridesmaids and mom’s gowns take around 3-4 months. Try to keep this in mind to avoid paying additional rush fees.

We would love to have every single size of every single sample style, but think of how large our shop would need to be to accommodate all of those dresses!

Again, we would love to have every single dress in store for you to see and try on, but it would literally be hundreds of thousands of dresses in total from every designer!

Our bridal gown and bridesmaids webpages are links to the websites of the designers we carry, therefore once you click the link, you are no longer on our website. We do not have a sample of every single gown the designer’s carry, as it would end up being hundreds of thousands of dresses.

We simply do not have the space to accommodate your gown long term, as it is essentially in storage until the wedding. You may bring your dress back at the time of alterations.

We can only hold a dress until the end of that business day.

We only take your measurements once you pick out the dress that you plan to order. A small fee is charged if you want your measurements taken without a purchase.
Keep in mind: Every designer has a different size chart they go by, so your size will vary!

No. We cannot order a dress simply for you to come see it in store. Dress orders are placed once a deposit of 50% or more is put forth.

The short answer is: as long as you need! Every bride is different, so we try to accommodate everyone’s unique wants and needs. We want you to find your dream dress!
That said, please remember to be respectful of your consultant’s time. They are working by your side the entire time zipping, clipping, pulling dresses, and answering all your questions. If you feel yourself getting tired or burnt out, do not be afraid to speak up! We would rather you be honest about your thoughts and feelings than trying to guess what’s on your mind.

You may bring up to 4 guests with you while bridal gown shopping. More than 4 guests may be permitted with special approval from the manager.

Beware of bridal crew bullies! Family and friends can often be your worst critics when shopping for a dress and can confuse you about what you like. Generally, the fewer people the better. Bring whoever is going to surround you with the most positivity and comfort. If that means shopping solo, so be it. Remember this is your day! – “Don’t take criticism from someone you wouldn’t accept advice from.”

Bridal and other formal gowns tend to run 2 sizes smaller than the usual ready to wear clothing you buy due to outdated sizing charts.
Please remember that it is just a number and does not reflect how beautiful you look and certainly should not impact how you feel!

Yes we do!

Alteration money goes directly to our seamstress and she does not have a card reader.

No, simply because alterations vary depending on who is wearing the dress. Alteration fees are specific to the time and effort it will take to complete.

You should plan on getting fitted about 6 to 8 weeks before the event. This allows plenty of time for the seamstress to complete it, but it also allows for any additional adjustments to be made way before the wedding day so you are not stressing out at the last minute.

We do alter dresses not purchased at our salon, however you must first consult with the seamstress to determine if alterations will be possible.

The dress is not being custom-made for your body. We measure your bust, waist, and hips, then match the measurements up with the designer’s size chart to determine what size you will need.
When looking at the size chart, we are accommodating the LARGEST part of your body. For example: Say your bust is falling into a 14, but your waist and hips require an 18. You may find that the top is now loose on you, but that is necessary to make sure that you can breathe and walk in your dress! It is always easier to take in dresses where needed than it is to release them!